FAQs
Check out some of our frequently asked questions below. If you have an additional question, please reach out to us at races@zerocancer.org or by calling (202) 303-3110. We're here to help. We hope to see you at a Run/Walk soon!
About the ZERO Run/Walk
I'm not sure I want to participate in person. What does the virtual participation option look like?
This year's virtual Run/Walk option will be held through the RunGo app (available on Apple and Android). We'll all run/walk on the same date/time. You create your own course and your stats are tracked using the app so you can participate with other participants virtually.
It's a great option for those that are not able to make it in-person. Virtual participants are still eligible to earn all fundraising rewards!
I'm not a runner, how else can I take action to ZERO out prostate cancer?
Don’t worry, you don’t need to run or even walk if you’re not up to it. What’s important is that we are supporting each other and spreading awareness to ZERO out prostate cancer. You can make your impact by fundraising in your own way. Post on social media and invite your friends to follow along and join you in the fun.
You can also start your own fundraiser — whether it's a bake sale or selling your own artwork or clothing, let your network know that proceeds will benefit prostate cancer patients in need.
However you take action, you'll be spreading crucial awareness for the cause and making direct support possible for patients and families affected by prostate cancer. Share how you're making an impact by posting a photo on social media using the hashtag #ZEROoutprostatecancer.
There's so much going on in the world right now. Why is prostate cancer still important?
One in eight American men will be diagnosed with prostate cancer in their lifetime and the funds raised are invested around the country to provide research for new treatments, free prostate cancer testing, support patients emotionally and financially and educate men and families about prostate cancer. As diagnoses rise, more patients and families than ever are taking advantage of our direct patient support programs, making the need for funds to sustain the demand critically important.
How much of the funds raised go to patients in need? How are the donations used?
100% of donations go to ZERO Prostate Cancer, a registered 501(c)(3) organization (tax id 59-3400922).
The money raised by each event helps drive free prostate cancer testing throughout the country as well as in the communities of each Run/Walk location. We are proud to award grants in select communities where we can have the most impact on new programs, patient support, early detection, and awareness efforts.
Here are five ways your gift makes a difference on a national scale:
- Financial Support: Your support connects patients in need with personalized solutions to alleviate the many financial stressors of their diagnosis including treatment costs, transportation, insurance navigation, and more.
- Research: Your gift advances prostate cancer research to discover new treatments and diagnostics.
- Knowing risk factors and the importance of early detection saves lives and your gift makes education and awareness efforts happen nationwide.
- Emotional Support: Your gift ensures patients and caregivers have support through in-person and virtual support groups and mentors across the country.
- Health Equity: Your gift helps remove barriers and provide critical support for those at the highest risk for the disease who for way too long have suffered inequities.
ZERO is the only national prostate cancer charity to receive the highest-possible 4-star rating for financial responsibility from Charity Navigator, and meets all 20 standards of accountability as an accredited charity member of the Better Business Bureau. And no other prostate cancer charity spends more per dollar on programs — more than 85 cents.
Are all donations tax-deductible? How can I receive an IRS tax receipt for my donation?
Yes. All monetary donations are tax-deductible to the fullest extent allowed by law. If the donation was made online, the tax receipt will be emailed to the email address provided. If you donated via check, you can request a tax receipt by emailing races@zerocancer.org.
I think my company matches employees' charitable donations. How do I get this started?
When making your donation, please enter your company name in the matching gifts search tool. We'll have some information on whether or not your company matches, but please make sure to follow-up with your company to get this process started. If you have questions, please email races@zerocancer.org.
Can I continue to collect donations after the event?
Absolutely! Participants can fundraise up until four weeks after the event to be eligible for fundraising rewards.
Registration FAQ
How do I register?
Click the button below and follow the steps to register. If you have any issues, please feel free to give us a call at (202) 303-3110.
Do I have to register to participate?
Yes, in order to create a great Run/Walk experience for all attendees we need to know if we should expect you. Once registered, every participant will sign a standard waiver through the official registration process. Even if you're participating virtually, your registration will help us get you prepared for the event.
How much does it cost to register?
It's free to register! Participants that fundraise $50 (either through a self-donation or raised through family and friends) by event day will receive a Run/Walk shirt at the event. If you are signed up as a virtual participant your shirt will be mailed to you after the event.
I already registered for free, but want to get an event shirt. How can I do that?
All you have to do is fundraise $50 (either through a self-donation or raised through family and friends) on your personal fundraising page before the event date and you will receive a shirt. All prostate cancer patients and survivors will receive a shirt on the event day.
How do I register family members or friends online?
To register other participants, begin your own registration and enter your details. When you get to your "Registration Summary", you will see a "Register Additional Person" button; click this button to add other participants, including children or other dependents for whom you have the legal authority to sign our liability waiver.
Should I start a team or join as an individual?
If you have a friend or family member joining you, please start a team. If you are attending alone, please join as an individual. There is no minimum requirement for team size.
I accidentally registered as an individual and meant to join or start a team. What do I do?
No problem! If you would like to be added to a team or start your own team, simply send an email to races@zerocancer.org with your name, team name, and what city's event you're taking part in.
Fundraising FAQ
Is there a fundraising minimum to participate in the Run/Walk?
No. There is no fundraising minimum, but we need your help to raise funds to provide programs that support prostate cancer patients and families. Please consider making a goal of at least $100 to help get to Generation ZERO, the first generation free from prostate cancer. All participants that fundraise at least $50 will have an option to receive a Run/Walk shirt.
All registered participants receive a personal fundraising page, fundraising coaching, and many tools, guides, and other resources to help you. To receive fundraising tips, email races@zerocancer.org.
I created a fundraiser on Facebook for ZERO before registering for the Run/Walk. Can I connect that fundraiser to my Run/Walk fundraising page?
No. Participants must register on the ZERO Run/Walk website first, then create the Facebook Fundraiser from their Participant Center. We cannot tie an existing Facebook Fundraiser to a new registration. If you have already created a Fundraiser and selected ZERO as the beneficiary, donations will be sent to ZERO as general donations.
To request that donations be moved to credit your run/walk registration, email races@zerocancer.org. To begin receiving credit for new donations, please close your existing fundraiser and set up a new one through the Participant Center.
I don't want to donate online. Can I donate another way?
We can take donations via the phone or via mail as well. Call ZERO at (202) 303-3110, Monday Friday, 9 a.m. - 5 p.m. EST, and we can process a credit card payment over the phone. If mailing a check, please be sure to indicate the city name of the event, and the name of the team or individual whose fundraising efforts it is supporting. Checks should be sent to:
ZERO Prostate Cancer
201 N Union St Mailbox 110
Alexandria, VA 22314
What if someone gives me a cash donation?
Please send a personal check covering the amount, along with a corresponding donation form to ZERO. We will be able to credit your donors for their generosity if you include their contact information. If this is not possible, you can always bring the cash donations and donation forms to the event.
I received a donation, but don't see it on my fundraising page?
All mailed donations should appear on your page within two weeks of being received by ZERO. If you do not see your donations on your page, please email ZERO at races@zerocancer.org.
I want to fundraise, but I don't know how. Where should I start?
We encourage all participants to customize their page with their own photo and story of why you're participating. You can also send emails to friends and family, and easily track your donations. Please view our tips and tricks page for more information. You can also email ZERO's National Events Team at races@zerocancer.org for assistance and ideas.
Are there any awards or fundraising incentives for top fundraisers?
Yes! Our top three individual fundraisers, top three fundraising teams, and three largest teams will receive special recognition during the run/walk (please note that all donations need to be in your accounts by 3 p.m. on the day prior to event day to be eligible for these awards). There are also several individual fundraising rewards all participants are eligible to earn. Click here to learn more about our fundraising rewards.
Good Move App FAQ
ZERO said to download the Good Move fundraising app for the event. How do I log in?
Check the email account you used to register for your fundraising event. If your organization is using the Good Move mobile application, within a few minutes of registration you will receive an invitation to download the free Good Move mobile app. The email includes a one-time passcode to grant you access into your event. If you don't see the email, check your spam folder. To request a new one-time passcode, open Good Move and enter the email address you used to register for your event.
From your mobile device’s app store, download the Good Move app.
Enter your one-time passcode and select Next. If your passcode is invalid or expired, please request a new one-time passcode.
I didn’t receive a one-time passcode. How do I get into the app?
Check the email inbox for the account you used to sign up for your fundraising event. The email may take a few minutes to arrive. Also check your spam or junk folders.
If you still don't see the email, request a new one-time passcode from the app. Use the email address you used to register for your fundraising event.
Should I see Good Move in my Participant Center?
If the organization you are fundraising for enabled the Good Move widget, you may see it in your Participant Center. This widget will give you information about Good Move and how to access your event in the app. To download Good Move, use your mobile device to scan the QR code from your desktop or select Download Good Move on your mobile device.
How do I fundraise in the mobile app?
You can copy your personal fundraising link, invite friends to donate using your favorite communication tools (text, email, or social media sharing), or donate on your personal fundraising page from your default web browser.
Can I edit my fundraising page or goal from the app?
These tools are not yet available in the app. To edit your fundraising page and goal, log in to your desktop Participant Center.
Can I enter an offline donation from the app?
This is not available in the mobile app. Log in to your desktop Participant Center to enter an offline donation, if available.
My fundraising data isn't in the app, but I've raised money on my fundraising page. How do I get it to sync?
Your fundraising data should automatically sync with the Good Move app. From the leaderboard, your data displays under Raised amount. To view your personal page, select your name on the leaderboard. If you don't see your fundraising data, reach out to your event administrator.
How do I view my personal fundraising goal in the app?
Your fundraising goal is on the main event details page and on your personal page.
How do I view my team fundraising goal in the app?
Your team’s fundraising goal is on the main event details page and on your team page.
How do I view the event-level fundraising goal in the app?
Your event-level fundraising goal is on the main event details page.
Can I participate in more than one event at a time?
Yes. If you are invited to multiple events, you can join and participate in both.
I signed up for the event under the incorrect team? Can I switch teams?
At this time, you can only switch teams from your online Participant Center.
How do I enable push notifications?
From your mobile device's Notification settings, find Good Move and turn on Allow Notifications.
How do I disable push notifications?
From your mobile device's Notification settings, find Good Move and turn off Allow Notifications.
I don't see my event on my Events tab in the app. Where did it go?
Your event may not have started yet or it might be over. Check the Upcoming and Past tabs on the Events screen.
General Questions
How can I get more involved at ZERO?
ZERO has local chapters across the country, and many opportunities to get involved. Join us in fighting this awful disease by getting involved in your local community. Click here to contact your local Chapter Staff.
What if people want to give me cash?
Please send a personal check covering the full amount of cash donations you received, along with corresponding donations forms to ZERO. We will be able to credit your friends and family for their generosity when you provide their information. If this is not possible, you can always bring cash donations and a donation form to the event. Download ZERO’s donation form to let us know who donated.
Can I send you a check?
Donations can be mailed directly to ZERO or processed over the phone. Be sure to indicate the name of the event, and if applicable, the name of the team or individual whose fundraising efforts you are supporting. To process by phone please call ZERO at (202) 303-3110, Monday-Friday, 9 a.m.-5 p.m. (Eastern). Checks can be sent to:
ZERO Prostate Cancer
201 N. Union St., Mailbox 110
Alexandria, VA 22314
ZERO's Contact Information
We are happy to answer any questions you might have about the ZERO Prostate Cancer Run/Walk. Please contact us Monday through Friday, 9 a.m. to 5 p.m. EST. All emails will be answered within 24 hours.
Phone: (202) 303-3110
Email: races@zerocancer.org
Facebook: facebook.com/ZEROCancerRunWalk
Chapter Staff Contact Information
East Coast Metro:
Corinne Bombowsky, corinne@zerocancer.org or (703) 403-7904
Mid-Atlantic:
Lishey Dent, lishey@zerocancer.org or (609) 500-9855
Midwest:
Upper Midwest - Tracy Cameron, tcameron@zerocancer.org or (331) 213-3178
Central Midwest - Kaitlin Myers, kaitlin@zerocancer.org or (309) 258-6100
Pacific Northwest:
Kourtney Brandt, kourtney@zerocancer.org or (279) 201-4335
Southwest:
Brenda Maxon, brenda@zerocancer.org or (915) 312-1655
Southeast:
Sam Detrick, sdetrick@zerocancer.org or (470) 376-5050
South Atlantic:
Matt Miller, matt.miller@zerocancer.org or (571) 969-8322
Texas:
Daniella Garza, daniella@zerocancer.org or (202) 935-3726
Non-Chapter:
Caroline McDonald, races@zerocancer.org or (202) 303-3110
Eastern Regional:
Josh Woods, josh.woods@zerocancer.org or (470) 376-5050
National:
Renee Haney, renee@zerocancer.org or (817) 907-1690